THE HOTEL ALTERNATIVE
Frequently Asked Questions
Furnished Apartments are a new concept for short-term stays and reviewing the following Frequently Asked Questions "FAQ" will be helpful in understanding what to expect.
Click on the topics below to be taken right to the question and answer.
1. What TV services are provided with my furnished apartment?
2. Are pets allowed?
3. Will taxes be charged?
4. Are the furnished apartments smoke-free?
5. May I extend my stay?
6. What Accessibility Assistance is available?
7. How far in advance is required to make a reservation?
8. Is maid service available?
9. Who do I call in thge case of a maintenance emergency?
10. What does the daily rate include?
11. How much should I expect to pay for a furnished apartment?
12. Is there a minimum stay?
13. Where are the furnished apartments located?
14. Who uses furnished apartments?
15. How do I check-in?
16. Will I earn reward points for my stay?
17. Who do I call for check-in, maintenance and any issues I have with the furnished apartment?
18. Why doesn't Padville show properties on the site?
19. Does Padville own the furnished apartments?
20. Can I cancel my reservation?
21. How do I know the exact address/location of my apartment?
What TV services are provided with my furnished apartment?
Apartments are equipped with enhanced cable services of 100+ channels.
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Will taxes be charged?
Lodging tax, which will vary by location, will apply. Taxes are included with your quote.
May I bring a pet(s)?
Most apartment communities allow pets. There are some exceptions for large pets and certain breeds. In some cases, there may be pet fees, pet rent and pet deposits, depending on the circumstance and the location. Rules and regulations vary from community to community.
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Are the furnished aparments smoke-free?
Smoking is prohibited in all furnished apartments. Smoking is often allowed on the patio or balcony and patio chairs may be provided for your convenience when notified.
04
May I extend my stay?
Extended stay may be avaialble upon request but must be approved by Padville in writing. Please contact Padville to inquire about extending your stay. Keep in mind, Padville's customer service is available Monday thru Friday from 8am-5pm.
05
What accessibility assistance is available?
Certain handicap accessible apartments are available and will be made known when responding to your request.
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How far in advance is required to make a reservation?
Availability changes day-by-day. Padville will do it's best to meet your needs even if that means a 24-hour turnaround.
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Is maid service available?
Maid service is available for an additional fee and service can be requested for varying visits during your stay.
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What does the daily rate include?
The daily rate is all-inclusive - including rent, utilities, furniture and housewares. Excluded are international long distance phone charges and any other expanded services you may select.
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Who do I call in the event of a maintenance emergency?
Guest should call the phone number which can be found in the Welcome Packet that you will receive from the Provider 72-hours prior to your check-in date.
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How much should I expect to pay for a furnished apartment?
Pricing varies for 1, 2 and 3 bedroom apartments depending on the specific apartment community location and its amenities. In addition to rent and the options you choose, you will pay all applicable taxes and a non-refundable 8% Padville Facilitation Fee.
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ls there a minimum stay?
Padville requires a 2-day minimum stay.
13
Where are furnished apartments located?
Padville is working with a growing number of Corporate Housing companies throughout the United States. Conveniently, Padville's providers offers fully furnished and full-sized apartments adjacent to many favorite vacation, entertainment and recreation spots, as well as easy access to great restaurants and favorite retailers.
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Who uses furnished apartments?
Individuals and families traveling for any reason including:
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Vacation
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Family reunions
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Temporary work assignments or training
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Relocations
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Home buyers and sellers
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Flood, fire or storm damage
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Extended medical procedures
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Separation or divorce
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Major home remodels
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Visiting relatives
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What is the check-in process?
Once you have booked your reservation, you will receive an email with instructions on how to access your apartment. Most units have a lock box on the door that allows access with a code provided with your reservation packet. Specific information regarding parking, directions to the unit, and who to contact if any questions should arise are also included with your reservation.
16
Will I earn reward points for my stay?
Some providers offer reward programs. If a reward program is available, you will be notified by the affiliate when you receive your reservation confirmation and access instructions.
Who do I call for check-in, maintenance and any issues with the furnished apartment?
Once you have booked your reservation, you will receive an email 72 hours prior to your check-in date with instructions on who to contact if you should have any questions about your apartment. This email will also include instructions on how to access your apartment, parking, and directions to your unit.
17
Why doesn't Padville show property photos?
Industry reports indicate that there are over 50,000 furnished apartments in the United States and thousands more throughout the world. The reality is that most of these apartments utilize very similar furniture packages and share the same community amenities. We do anticipate adding community photos in future releases of our website. Based on request, we will provide photos and full descriptions of the community for your review before you book your reservation.
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Does Padville own the furnished apartments?
Padville provides the service of helping our customers find furnished apartments that meet their needs. Padville connects guest with available inventory owned/subletted and operated by a select group of Corporate Housing companies. Each guest agrees to the Terms and Conditions and Privacy Policy of Padville as well as a "Provider Agreement" from the provider of the furnished apartment.
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May I cancel my reservation?
Reservations can be canceled up to 72 hours prior to arrival with a full-refund with the exception of the non-refundable Padville Facilitation Fee (8%).
20
How do I know the exact address/location of the apartment?
Padville does not reveal the furnished apartment guest stay in until 72 hours prior to arrival. The apartment communities where furnished apartments are located share very similar features and amenities. During the inquiry process we allow the guest to search for an area of a town or city. Once guest make a reservation, the Provider will email a "Welcome Packet" at least 72 hours prior to your check-in date with an exact address of the apartment, detailed check-in and parking instructions, local contact numbers and more information about the apartment community.
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